Privacy Policy

Laylocks Garden Centre Privacy Policy 


This privacy policy sets out how Laylocks Garden Centre uses and protects any information that you give or submit to us when you use this website or to join our Loyalty Card Scheme. 



Laylocks Garden Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Laylocks Garden Centre may change this policy from time to time by updating this page. This policy is affective from May 2018


The information we collect for our Loyalty card Scheme:


  • Title
  • Surname
  • Delivery Address 
  • Postcode
  • Signature 
  • We will request your consent to send you our e-newsletter at the point of submitting your data to us.


How the information is used and how long do we keep it for?


Laylocks Garden Centre loyalty card holders, emails & e-newsletters


We aim to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for marketing purposes as outlined in this Privacy Notice, you can opt out by using the relevant tick box on the printed or online form on which we use to collect your data.


You can stop receiving emails and e-newsletters from us, at any time and in a  number of ways

  • Click the ‘unsubscribe’ link at the bottom of any marketing email you receive
  • By email, quoting “Marketing Unsubscribe” and send to
  • By post, quoting “Marketing Unsubscribe” to Laylocks Garden Centre, Cotheridge, Worcester, Worcestershire, WR6 5LP
  • The unsubscribing of our e-newsletter may take up to 14 days to be actioned.


We will retain your personal information for only as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel the Loyalty Card Scheme marketing emails, whichever occurs first.



Accessing and Amending your Data

Individuals whose personal data is processed by the company are given a number of rights relating to the personal data relating to them;


• Right of access;

• Right to rectification;

• Right to erasure;

• Right to restrict processing;

• Right to data portability; and

  • Right to object.


You have a right to access a copy of the data which we hold about you. We will tell you what personal information we have, what our purpose is for processing the data, who else may have access to it and how long we will hold the data for. We will provide the data within one month of receipt.


You have a right of rectification if you think the data that we hold on you is inaccurate. We want to make sure that your personal information is accurate and up to date. Should any of your personal information be required to be modified, or your circumstances change, please let us know.


If you give us consent to use your personal information, you can withdraw your consent at any time.

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement.


In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


If you would like to exercise any of your rights under GDPR law, you can do so by contacting us;

– By email

  • by website contact form 
  • By post - Laylocks Garden Centre, Cotheridge, Worcester, Worcestershire, WR6 5LP

When you exercise one of your rights under the GDPR, we are required by law to use all reasonable measures to verify your identity before we can action your request. You may therefore be required to provide a form of identification.


Who do we share your personal data with?


No information collected by us will be sold or rented to any third parties. We may disclose information if we are requested by a regulator or law enforcement body.


We may use third party suppliers to store and process your information, such as IT and web service providers.We have made sure that these providers comply with data protection laws and ensure that they have appropriate security and organisational measures in place to protect the privacy of your information. Laylocks Garden Centre data is always held and processed within the European Union with the exception of MailChimp which we use for our Loyalty Card members E-newsletter. MailChimp are self-certified to the EU-US Privacy Shield and are committed to GDPR compliance.



How do we protect your information?

We ensure that we implement appropriate physical and computer security controls alongside organisational measures to keep your information secure, accurate and up to date and that we only keep it for as long as is necessary or for as long as the law requires.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We cannot guarantee the security of the information transmitted to our website, and this is done at the user’s own risk.




Contacting us with an enquiry or complaint, either on our website, via social media, e-mail or by post, we will hold your details provided by yourself in order to respond and/or process your enquiry.We will retain the information for as long as it takes for us to respond or resolve your enquiry


Links to Other Websites

This Privacy Policy applies solely to data collected by us. Our website may contain links to external sites operated by third parties, over which we have no control. Any access to such other websites is entirely at your own risk. We are not responsible for the privacy policies, content or security of any third party websites linked to our website.

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